Concora Credit | Program Support

Cardholder Support

We make every interaction matter.

We take care of your customers

We understand that the experience your customers have with us reflects directly onto your business. That's why we're dedicated to providing top-tier care to cardholders.

Instant Credit Solutions

Applying for credit is easy with our seamless prequalification process. Your customers can check eligibility without impacting their credit score, empowering them to take control of their financial journey. With instant credit approval you can enable your customers to access funds when needed most, thanks to our quick and efficient application process.

Digital-First Experience

Whether it's accessing their account on-the-go or managing finances from the comfort of home, our digital-first approach ensures seamless access and self-service options to cardholders. Account management through our intuitive mobile app and online platform let cardholders set up paperless billing, enjoy the convenience of autopay, and more.

Agent-Assisted Support

We prioritize seamless communication between us and your customers. Our call centers, strategically positioned in the US and offshore, provide ample availability and prompt assistance whenever needed. With a team of dedicated Spanish-speaking agents and immediate escalation for first-contact resolution, we prioritize swift solutions, minimizing any disruptions to your customers' experience, earning us a 91% CSAT score.

Security & Fraud Protection

Rest easy knowing your customers' personal information and accounts are safeguarded by our robust security measures. We use advanced technology systems to detect and prevent fraudulent activity, providing an extra layer of protection. With us, your customers can confidently use their credit, knowing that their sensitive information is in safe hands.

An advisor providing support to his business partners.

Program Support

Count on your designated team to orchestrate the intricate facets of your credit card program. From day-to-day operations to strategic marketing initiatives to personalized guidance from our executive team, we work with you to optimize every aspect.

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Credit Card Products

Your business is unique, and so should be your credit card program. Discover our suite of non-prime credit solutions, offering tailored benefits to elevate your brand and meet your specific needs.