Program Support

Tools to help you grow your credit program.

Here's what working with us looks like.

We have an array of resources and expertise at your disposal so you can rest assured that your credit program will thrive and deliver exceptional results for long-term success.

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Goal Setting & Tracking

We track and analyze your key business performance metrics, providing you with actionable insights to inform strategic decision-making. Whether you're interested in understanding quarter-over-quarter program performance trends, identifying areas for improvement, or capitalizing on successes, your program manager alongside our reporting tools can empower you with the information you need to drive results.

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Employee Training & Resources

We employ a training strategy designed to empower your team at every stage of their journey. From new-hire education to ongoing refresher courses, our training resources remain readily available to your team. We offer a variety of engaging training videos, comprehensive program documentation, and interactive train-the-trainer sessions so your team will be well equipped to drive program success.

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Supplemental Marketing

Unlock the full potential of your marketing efforts with the support of our Direct Marketing team. Whether your goal is acquisition or nurturing existing customer relationships, our expertise in non-prime credit marketing enables us to craft tailored campaign strategies aligned with your objectives. Together, we'll elevate engagement, foster brand loyalty, and deliver tangible results.

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Designated Program Manager

Gain direct access to a designated Team Member who will serve as your point of contact, overseeing the day-to-day operations of your program. Their primary focus is to ensure maximum efficiency and deliver results that exceed expectations.

Additionally, you’ll be supported by our team of subject matter experts, ensuring we drive program success and help you achieve your desired outcomes. Plus, your stores will have direct access to a dedicated partner support line available 7 days a week, ready to assist with any needs or concerns that may arise at the point of sale.

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Integration & Third-Party Partnerships

We make it easy to integrate our solution into your existing point of sale workflows. Whether it's a custom integration, an API workflow, or compatibility with third-party waterfall and commerce solutions, we've got you covered. Our flexible integration options ensure a smooth implementation so you can start offering our products without delay.

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Program Optimization & Compliance

We offer comprehensive support across all key operational areas. From product development and benchmarking to timely guidance on regulatory changes, you’ll have access to a team of subject matter experts. Together, they’ll ensure your program meets industry standards and achieves targeted approval rates and credit limits.

Concora Credit customer service specialists helping customers.
Cardholder Support

Drive long-term relationships with your customers through our exceptional cardholder support. From prompt issue resolution to digital self-service options, we ensure every interaction reinforces your brand and keeps customers engaged and satisfied.

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Credit Card Products

Your business is unique, and so should be your credit card program. Discover our suite of non-prime credit solutions, offering tailored benefits to elevate your brand and meet your specific needs.

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Are you ready to grow your credit program?

We'd love to hear from you.